A pre-order is an order placed for a product that is not currently in stock but will be available soon. We offer this option when an item is on order with our factory and either in production on en route to our UK warehouse.
By placing a pre-order you can secure your size before the item arrives with us and be sure to receive it before it sells out. It's also helps us avoid over-ordering products and producing excess waste.
Please kindly note, pre-orders cannot be cancelled/refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.
Please note delivery dates are estimated and not guaranteed as delays may occur. Updated information on the ready date for your item will be included on the product page.
Vivida Lifestyle is not held liable for any unforeseen delays that may occur if you wish to pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. We will, however, update you after pre-order when your items are available for shipping.
When you place a pre-order you will proceed through the check out as usual & make full payment. You'll then receive an order confirmation email as normal. Your order will then only be shipped upon arrival of the pre-order item/s, usually as per the date suggested on the product page at time of order placement.
We accept most major credit cards, Apple Pay, Amazon Pay, Google Pay, Shop Pay, PayPal and Klarna.
Select your country at the right hand corner of our website to see our prices in supported local currencies.
We currently support payments via credit & debit card, ShopPay & Gpay in a range of currencies including GBP £, USD $ and EUR €.
Please note that a 2% conversion fee will be automatically added to the product price for orders being paid in any currency other than GBP £, USD $ or EUR €.
If you prefer to checkout using Amazon Pay, Paypal etc. your order total will be converted back to GBP for the transaction. This is shown on the checkout page, so there are no surprises.
For items shipping within the UK our website prices are inclusive of VAT (where applicable).
For orders shipping within the EU, where order total is over €150, these orders will have import duties and taxes payable at checkout. For orders shipping within the EU where the total value is €150 and under, VAT will payable at checkout.
For items shipping outside of the UK & EU, VAT is not charged. We maintain one price for each item on our website.
Whether VAT is calculated is determined by the country detailed in the shipping address. Our website will try to gauge where in the world you are and show you the relevant price (inclusive or exclusive of VAT) but factors outside of our control may mean this does not work as intended. You will, however, always be shown the correct price once your shipping address is entered at the checkout.
Our Registered VAT number is GB 326435312
No, although setting up an account with us is a simple process, which will only need to be done once and makes your future shopping experiences seamless.
At this time, we do not offer any gift wrap or personalised cards with orders.
Once you've placed your order, you will be directed to an order confirmation page, which will contain your order number. We will also send you an email to confirm your order has been placed, this information could take up to 30 minutes to arrive in your inbox. Check your spam/junk folder as well, as sometimes security settings can mean order emails end up there. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
Additionally, if you have an account with us, you can log-in to your profile on our website and check your order status.
No, once an order has been placed we are unable to alter or cancel the order. We start processing orders immediately after they are placed to ensure they arrive as quickly as possible. If you need to cancel or amend your order, please reach out to us as soon as possible and we will do our best to assist you!
Your purchases can be returned for a refund or exchanged within 60 days. If you have forgotten to purchase an item, you will need to place a secondary order that will be shipped separately.
For orders shipping within the UK our website prices are inclusive of VAT (where applicable).
For orders shipping to the EU, where order total is over €150, duties and taxes (VAT) will be charged at checkout. This excludes the need for you to pay these on delivery. For orders shipping to the EU where the total value is €150 and under, taxes (VAT) will be charged at checkout.
If you order from us for delivery outside of the UK & EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment. Vivida Lifestyle has no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.
Vivida Lifestyle cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which we have no control.
Please note - we cannot undervalue orders, or mark them as a gift.
We ship internationally, on tracked standard and tracked express services. For specific country options, estimated delivery times and prices please refer to our Shipping Page.
Our warehouse ship orders throughout the day, Monday - Friday (excluding UK public holidays), with a cut-off of 2.30pm (GMT) for same day dispatch. Orders placed after this time will be shipped on the following working day.
Dependent on your location there may be express options available.
All Vivida items ship from our warehouse in the United Kingdom.
Please note that our warehouse will be closed for UK public holidays and weekends. Please allow for additional processing time on orders placed during this time period.
To check the status of your order, please either check the tracking email regarding the shipment of your order or, if you are an account holder, you can log in to your account on this website to check your tracking. If you have any difficulties doing this please get in touch so we can assist you.
If you are out when a delivery attempt is made, our couriers should leave a note, informing: where the package has been left, when they will attempt redelivery or how you can arrange delivery or collection from their nearest hub.
Check possible locations for it being left. Otherwise please contact us.
Please be sure to read the care label instructions for each Vivida product and follow them carefully to prolong the life of your garment.
This will ensure your items remain in great condition for every adventure. If you have any specific questions, do contact us.
We love receiving feedback and hearing new ideas! Just contact us to let us know the details.
Sustainability & Manufacturing
We work with a number of certifications and organisations to ensure our sustainable products meet the highest standards. Certifications we work with include: OekoTex Class I, REACH, Control Union Certified, Global Recycled Standard, GOTS, Bluesign.
Unfortunately we cannot yet clain that all of our products are sustainably made, and have detailed information about materials used on each product page.
We are not perfect and we still have work to do, but working with organisations and factories that take pride in certified sustainability is key to the values of Vivida, and something we want to see reflected across our whole product line in the near future. See our Sustainability & Ethics page for more details.
We are proud to work with sustainable materials & fibres across our product and packaging solutions including: recycled post consumer plastic bottles, recycled rubber tyres, solvent free glue, and sustainably grown, organic cotton certified to OekoTex Class I standards and conforming to REACH. This represents only some of the sustainable materials we work with and we are continually looking for better options to give you more opportunities to buy sustainably.
We are not perfect, but taking on sustainable objectives step by step is the best way we can continue to improve, learn and grow in our eco-conscious practices and business goals.
Whether through product development and the fabrics we choose, manufacturers we select, or ways in which we aim to lower our carbon footprint in production, we are constantly evolving and aiming to do better for the the future of the planet.
We deeply believe in our connection to nature, and our core value of supporting mother earth is intrinsic to our existence as a business.
Our neoprene wetsuits & hoodies and our helmet is covered under our warranty policy.
To validate the warranty, the product must be registered by the original purchaser and proof of purchase from an authorised Vivida dealer kept. The receipt must clearly identify the dealer. This warranty is valid for 1 year from the purchase date, or if a pre-order item, 1 year from the dispatch date.
Purchases made via our website are automatically registered, so you don't need to complete the form. Learn more.
Our 1 year Warranty Policy only applies to eco neoprene items and helmets. A warranty repair or replacement would be issued for only these product types in the case of a product defect (within the terms of our policy).
Vivida Lifestyle's core is based in the UK, but our team works from locations across the world.
Vivida is so much more than a clothing brand - Vivida was born as a concept, an idea, a philosophy.
Vivida Lifestyle was initially created as a purely passion-driven project, serving as a reminder and daily inspiration to live life to the fullest. Today, this passion project has evolved into a movement that touches nearly every corner of the world with sustainable products and an unmistakable energy.
Clothes and products came in later as a natural way to make the project tangebile. It gave our community a way of proudly promoting their values. While today our products form a fundamental basis for the overall project, our vision goes far beyond being just a clothing & sportswear brand. We are here to inspire change and improve the quality of peoples’ lives.
At the bottom of this page, you can sign up to receive Vivida news, updates, and exclusive deals - simply enter your email address below.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.
You can pay with debit or credit card immediately in the checkout or take advantage of the Pay later in 30 days payment option or the Pay later in 3 interest-free instalments option, where you can pay for the goods once you have received them via credit card or debit card.
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
You can always monitor your outstanding payments in the Klarna app.
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status.
Payment information is processed securely by Klarna. No card details are transferred to or held by Vivida Lifestyle. All transactions take place via connections secured with the latest industry standard security protocols.
Visit the Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.