Faq – Vivida Lifestyle

A pre-order is an order placed for a product that is not currently in stock but will be available soon. We offer this option when an item is on order with our factory and either in production on en route to our UK warehouse.

By placing a pre-order you can secure your size before the item arrives with us and be sure to receive it before it sells out. It's also helps us avoid over-ordering products and producing excess waste.

Please kindly note, pre-orders cannot be cancelled/refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.

Please note delivery dates are estimated and not guaranteed as delays may occur. Updated information on the ready date for your item will be included on the product page.

Vivida Lifestyle is not held liable for any unforeseen delays that may occur if you wish to pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. We will, however, update you after pre-order when your items are available for shipping.

When you place a pre-order you will proceed through the check out as usual & make full payment. You'll then receive an order confirmation email as normal. Your order will then only be shipped upon arrival of the pre-order item/s, usually as per the date suggested on the product page at time of order placement.

Select your country at the right hand corner of our website to see our prices in supported local currencies.

We currently support payments via credit & debit card, ShopPay & Gpay in a range of currencies including GBP £, USD $ and EUR €.

Please note that a 2% conversion fee will be automatically added to the product price for orders being paid in any currency other than GBP £, USD $ or EUR €.

If you prefer to checkout using Amazon Pay, Paypal etc. your order total will be converted back to GBP for the transaction. This is shown on the checkout page, so there are no surprises.

For items shipping within the UK our website prices are inclusive of VAT (where applicable).

For orders shipping within the EU, where order total is over €150, these orders will have import duties and taxes payable at checkout. For orders shipping within the EU where the total value is €150 and under, VAT will payable at checkout.

For items shipping outside of the UK & EU, VAT is not charged. We maintain one price for each item on our website.

Whether VAT is calculated is determined by the country detailed in the shipping address. Our website will try to gauge where in the world you are and show you the relevant price (inclusive or exclusive of VAT) but factors outside of our control may mean this does not work as intended. You will, however, always be shown the correct price once your shipping address is entered at the checkout.

Our Registered VAT number is GB 326435312

Once you've placed your order, you will be directed to an order confirmation page, which will contain your order number. We will also send you an email to confirm your order has been placed, this information could take up to 30 minutes to arrive in your inbox. Check your spam/junk folder as well, as sometimes security settings can mean order emails end up there. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Additionally, if you have an account with us, you can log-in to your profile on our website and check your order status.

No, once an order has been placed we are unable to alter or cancel the order. We start processing orders immediately after they are placed to ensure they arrive as quickly as possible. If you need to cancel or amend your order, please reach out to us as soon as possible and we will do our best to assist you!

Your purchases can be returned for a refund or exchanged within 60 days. If you have forgotten to purchase an item, you will need to place a secondary order that will be shipped separately.

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For orders shipping within the UK our website prices are inclusive of VAT (where applicable).

For orders shipping to the EU, where order total is over €150, duties and taxes (VAT) will be charged at checkout. This removes the need for you to pay these on delivery.

For orders shipping to the EU where the total value is €150 and under, taxes (VAT) will be charged at checkout but there are no duties payable.

For orders shipping to the U.S.,Canada all applicable import duties and taxes are calculated and paid at checkout — no additional charges will be due on delivery.

If you order from us for delivery outside of the UK, EU, and U.S & Canada, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment.

Vivida Lifestyle has no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.

Vivida Lifestyle cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which we have no control.

Please note - we cannot undervalue orders, or mark them as a gift

Once your returned items have been received, inspected, and approved, exchanges will take up to 3 working days and refunds will take up to 15 working days to be processed. You will receive a confirmation via email that you exchange or refund has been processed.

After you have received confirmation, please allow up to 5 days for funds to clear in your account due to varying bank processing times.

We restock products based on demand, on a rolling basis.

Any items that are currently on order with our factories will have the option to pre-order.

Any out of stock items that are not currently in production, but are expected to return to stock, will have the option to register for a back in stock email notification on the product page.

If you are curious about a restock of any particular item, please contact us.

We work with a number of certifications and organisations to ensure our sustainable products meet the highest standards. Certifications we work with include: OekoTex Class I, REACH, Control Union Certified, Global Recycled Standard, GOTS, Bluesign.

Unfortunately we cannot yet clain that all of our products are sustainably made, and have detailed information about materials used on each product page.

We are not perfect and we still have work to do, but working with organisations and factories that take pride in certified sustainability is key to the values of Vivida, and something we want to see reflected across our whole product line in the near future. See our Sustainability & Ethics page for more details.

We are proud to work with sustainable materials & fibres across our product and packaging solutions including: recycled post consumer plastic bottles, recycled rubber tyres, solvent free glue, and sustainably grown, organic cotton certified to OekoTex Class I standards and conforming to REACH. This represents only some of the sustainable materials we work with and we are continually looking for better options to give you more opportunities to buy sustainably.

We are not perfect, but taking on sustainable objectives step by step is the best way we can continue to improve, learn and grow in our eco-conscious practices and business goals.

To learn more, visit our pages on sustainable materials and sustainability & ethics.

Whether through product development and the fabrics we choose, manufacturers we select, or ways in which we aim to lower our carbon footprint in production, we are constantly evolving and aiming to do better for the the future of the planet.

We deeply believe in our connection to nature, and our core value of supporting mother earth is intrinsic to our existence as a business.

Visit our Sustainability & Ethics page to learn more.

Our neoprene wetsuits & hoodies and our helmet is covered under our warranty policy.

To validate the warranty, the product must be registered by the original purchaser and proof of purchase from an authorised Vivida dealer kept. The receipt must clearly identify the dealer. This warranty is valid for 1 year from the purchase date, or if a pre-order item, 1 year from the dispatch date.

Purchases made via our website are automatically registered, so you don't need to complete the form. Learn more.

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