We have confidence that you will love each and every Vivida product but understand if you need to return your items. We can offer an exchange or refund on items that meet the following criteria:
Full-price items: returned within 60 days of delivery.
Sale items: returned within 14 days of delivery
- Un-worn* & un-washed condition
- Tags intact
- Items to be folded in their original packaging
- Proof of purchase must be provided
Note: Product sold as “faulty” or "imperfect" is sold as non-returnable, this is clearly communicated in the product description.
Any items received in a non-sellable condition will not be accepted.
Refunds/Exchanges will be issued within 14 days of receipt.
Note: If returning the All Weather Changing Robe please also return the pack away bag. Both items must be returned in a resellable condition. If the pack away bag is not returned, £20 will be deducted from the final refund/exchange value.
*Our warehouse inspects all garments upon return. A return or exchange will be refused if any stains or residues are found. Please be careful when trying on your order, avoiding make-up, deodorant, tanning products, etc.
You are responsible for the cost of return postage. We advise that you send all items using a recorded/insured post, as we cannot accept responsibility for loss or damage to items being returned.
If you are in a rush for your item, you can place an order for the online and return the item/s on your original order. When exchanging in this way, please inform your new order number on our returns form. Any postage you paid on your new order will be refunded.
If you are happy to wait, you can simply request your exchange on our Return’s Form and send the unwanted item/s back to our warehouse. Our Returns team will then arrange the exchange (stock allowing). Replacement items will only be dispatched after the returned items have been received and undergone a full quality check. We aim to dispatch the new item/s within 2 working days of return receipt.
Vivida Lifestyle will pay for the shipping of an exchange (excluding any customs charges). Please inform yourself if customs duties apply in your country.
UK RETURNSSTART RETURN
Complete this form and a member of our customer service team will be in touch shortly.They will provide additional questions for you to answer following the completion of this form.
EU & INTERNATIONAL RETURNSSTART RETURN
Complete this form and a member of our customer service team will be in touch shortly. They will provide additional questions for you to answer following the completion of this form.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us.
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