FRIENDLY RETURNS POLICY

NO QUESTIONS ASKED RETURNS. SATISFACTION GUARANTEED 100%.

RETURNS

We have confidence that you will love each and every Vivida product but understand if you need to return your items. We can offer an exchange or refund on items that meet the following criteria:

Full-price items: returned within 60 days of delivery
Sale items: returned within 14 days of delivery

Un-worn* & un-washed condition
Tags intact
Items to be folded in their original packaging
Proof of purchase must be provided

Note: Product sold as “faulty” is sold as non-returnable, this is clearly communicated in the product description.

Any items received in a non-sellable condition will not be accepted.
Refunds/Exchanges will be issued within 14 days of receipt.

*Our warehouse inspects all garments upon return. A return or exchange will be refused if any stains or residues are found. Please be careful when trying on your order, avoiding make-up, deodorant, tanning products, etc.

RETURNS POSTAGE

You are responsible for the cost of return postage. We advise that you send all items using a recorded/insured post, as we cannot accept responsibility for loss or damage to items being returned.

EXCHANGES

If you are in a rush for your item, you can place an order for the online and return the item/s on your original order. When exchanging in this way, please inform your new order number on our returns form. Any postage you paid on your new order will be refunded.

If you are happy to wait, you can simply request your exchange on our Return’s Form and send the unwanted item/s back to our warehouse. Our Returns team will then arrange the exchange (stock allowing). Replacement items will only be dispatched after the returned items have been received and undergone a full quality check. We aim to dispatch the new item/s within 2 working days of return receipt.

Vivida Lifestyle will pay for the shipping of an exchange (excluding any customs charges). Please inform yourself if customs duties apply in your country.

UK RETURNS

START RETURN

Complete this form and a member of our customer service team will be in touch shortly.

EU & INTERNATIONAL RETURNS

START RETURN

Complete this form and a member of our customer service team will be in touch shortly.

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us.

Need more information?

Visit our FAQ area

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