Shipping & Returns
Free Shipping. Shipping Worldwide. Vivida Lifestyle.
Shipping & Handling
- Standard tracked service : FREE (2-3 Working Days)
- Express tracked & signed : £10.50 (Next Working Day)
USA & EU (Group A)
- Standard Tracked & Signed : £17 (3-8 Working Days) - FREE FOR ALL ORDERS OVER £180
- Express Tracked & Signed: £28 (2-5 Working Days)
Applies to the whole of the USA.
EU Group A is defined by: Austria, Belgium, Czech Republic, Cyprus, Denmark, France, Finland, Greece, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden.
EU (Group B)
- Standard Tracked & Signed : £24 (4-8 Working Days)
- Express Tracked & Signed: £34 (2-5 Working Days)
EU Group B is defined by, Estonia, Latvia, Lithuania, Hungary, Bulgaria, Romania, Poland.
- Standard Tracked & Signed : £24 (4-10 Working Days)
- Express Tracked & Signed : £60.00 (2-4 Working Days)
Defined by Norway, Switzerland, Lichtenstein, Andorra, Albania
For countries out of the EU we have to pay a pre clearance charge for the express clearance through customs hence express is so expensive. Also, note that customs delay can be out of our control.
- Standard Tracked & Signed : £20 (4-7 Working Days)
- Express Tracked & Signed : £28.00 + £4.00 per item (2-5 Working Days)
- Standard Tracked & Signed : £23.00 + £3.00 per item (7-18 Working Days)
- Express Tracked & Signed : £34.00 + £5.00 per item (4-5 Working Days)
- Standard Tracked & Signed: £16.00 + £4.00 per Item (4-7 Working Days)
- Tracked & Signed: £25 (5-9 Working Days)
Rest of World
- Tracked & Signed : £35.00 + £4.00 per item (4-10 Working Days)
We ship all of our goods from the UK. Some countries outside of the EU apply customs duties on goods above a certain value and some on certain types of items, such as, clothing. Vivida Lifestyle is not responsible for customs charges within any destination country. As each country has their own customs rules and procedures, it is not something that Vivida can pay for or charge in advance. Any customs duties/taxes charged by a country's customs department is payable by the receiver at the time goods enter customs in the destination country.
Examples of countries where customs duties will/may apply are below. This list is, by no means, exhaustive nor definitive.
- New Zealand
We have confidence that you will love each and every Vivida product. For peace of mind - if you are not 100% satisfied, find our returns form in FAQ and send your purchase back to us within 21 days and we can make an exchange or provide a complete refund. We're here to look after you and want you to be able to buy in absolute confidence.
You should have received a returns form in your order but you can also download it here.
Please note: You are responsible for return postage. We advise you send all items by using a Recorded/Insured post, as we cannot accept responsibility for loss or damage to items being returned. Once we have received the item back in sellable condition we can either exchange or refund your order. We will pay for the shipping of the exchange however for countries that it applies to, customs charges will still apply for replacement items. We cannot absorb this cost. Please inform yourself if customs duties apply in your country.
Must be accompanied by a returns form which can be downloaded here. Without a returns form we can't process it for you.
Units 3 & 3a, Blackfriars Road
Bristol BS48 4DJ