Shipping & Returns
Worldwide shipping to over 160 countries.
FREE SHIPPING IF ORDER ABOVE CERTAIN AMOUNT
Switzerland and Norway are excluded from the Express Europe service due to stricter importing rules.
DO YOU SHIP TO MY COUNTRY?
Yes! We ship everywhere in the world. All orders ship from our headquarters in the United Kingdom.
STANDARD VERSUS EXPRESS FOR INTERNATIONAL SHIPPING?
We use DPD (Europe) and TNT (USA, Rest of World) as our Express couriers. The couriers handle your order from picking up the package at our warehouse in the UK all the way through until its signed for by yourself at your door step.
With Standard international shipping, Royal Mail (if below 2kg) pick up from our warehouse and once the order reaches your country, it is handed over from Royal Mail to your local postal delivery service for customs processing (if needed) and delivery. The delivery is made by your national postal service, not Royal Mail. Average total transit time is 1-3 weeks across the globe. It really can vary how quickly it comes. It is out of our control when using the Standard postal option. Delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.
If you can afford it, we recommend Express, it’s a much more secure and reliable service.
WHY WAS I CHARGED CUSTOMS FEES AND TAXES?
Some countries apply customs duties on goods above a certain value or on certain types of items, such as clothing. We appreciate that this isn't fun being charged fees, but we need to follow the rules and fill out customs forms correctly with the correct value of the goods sent. Otherwise, we risk having the shipment returned to us or being prohibited from shipping to that country in the future. Any collection of customs fees goes to your government, not to Vivida Lifestyle.
Vivida Lifestyle is not responsible for customs charges within any destination country. As each country has their own customs rules and procedures, it is not something that Vivida can pay for or charge in advance. Any customs duties/taxes charged by a country's customs department is payable by the receiver at the time goods enter customs in the destination country.
Examples of countries where customs duties will/may apply are below. This list is, by no means, exhaustive nor definitive.
Canada, Egypt, New Zealand, Norway, Switzerland, Turkey
NO QUESTIONS ASKED RETURNS. SATISFACTION GUARANTEED 100%.
We have confidence that you will love each and every Vivida product. For peace of mind - if you are not 100% satisfied, find our returns form in FAQ and send your purchase back to us within 21 days and we can make an exchange or provide a complete refund. We're here to look after you and want you to be able to buy in absolute confidence.
Please note: You are responsible for return postage. We advise you send all items by using a Recorded/Insured post, as we cannot accept responsibility for loss or damage to items being returned. Once we have received the item back in sellable condition* we can either exchange or refund your order. We will pay for the shipping of the exchange however for countries that it applies to, customs charges will still apply for replacement items. We cannot absorb this cost. Please inform yourself if customs duties apply in your country.
* please ensure that you try garments on free of any makeup or tanning products. We cannot re-sell any items returned to us that have been tried on in this way and they will not be deemed eligible for any refunds or exchanges.
Must be accompanied by a returns form which can be downloaded here. Without a returns form we can't process it for you.
Allegro Logistics / Vivida Lifestyle
Units 3 & 3a, Blackfriars Road
Bristol BS48 4DJ
Tel : 01275 405090 (Telephone number of warehouse only. Attach this to your returns parcel. Do not call this for customer service.)