FREQUENTLY ASKED QUESTIONS (FAQ)
Where is Vivida based?
Our product warehouse, design team, administration & customer support are based in the United Kingdom. This is where products are shipped out from.
Our logistics team, design team and customer service support team is based in the UK. David HB, the CEO & Founder, spends about 5-6 months of the year in the UK and the rest of the year on adventures around the globe. Our tight-knit TeamVivida visionaries and ambassadors are based worldwide in all corners of the earth.
Download it here.
How do I order
1. Place your items in the shopping cart
2. Open your shopping cart to check you have everything you want
3. Check and Pay (all prices on www.vividalifestyle.com include VAT).
Prices are listed in Pound Sterling (GBP £), but when you checkout, you can make payment in almost all currencies. It will just convert the currencies at the going exchange rate.
What payment methods do you offer?
Visa (credit and debit cards)
MasterCard (credit and debit cards)
Discover (US merchants only)
Once your order has shipped, you will receive an email with your order confirmation, tracking number and courier used. For international shipments, when products aren't delivered we ask that you contact the courier first. Often its because they've missed you or are missing some delivery information. Usually you as the customer contacting the courier is the most efficient solution to finding why your package is taking a while. If you still need help please call or email us.
Changing / Cancelling an order
Did you place an incorrect order? No problem! Let us know before the order is shipped. We ship orders between 9:00-14;00 Monday - Friday.
Call +44 (0) 7745 895519 during UK working hours or send an e-mail to email@example.com.
If you have already received the shipping confirmation, please return the order or part of the order within 21 days. You can use the return form to do this.
I want to return my item
We offer hassle free returns, with no questions asked. If you are not 100% happy with your item, it doesn't fit or you've changed your mind, simply return the item to us in its original condition and packaging within 21 days of receipt and we will make an exchange or issue a full refund. You can use the return form to do this. Missing a returns form? Download it here.
Must be accompanied by a returns form which can be downloaded here Without a returns form we can't process it for you.
Allegro Logistics (Attn Vivida Lifestyle)
Units 3 & 3a, Blackfriars Road
Bristol BS48 4DJ
Warehouse tel: +44 (0)1275 405090
How long will delivery take?
See our page on Shipping.
Do prices on the website include vat?
All items on our website include VAT for items delivered within the UK and the EU where applicable. VAT is not charged for items delivered outside of the EU but we maintain one price for each item on our website. Our Registered VAT number is GB 272826583.
I think my shop would be a good fit for Vivida. How do i stock?
If you think you fit our retail criteria; helpful, informative, honest, exceptional customer service, pro-active management with a passion and strive to do more than just shift boxes, we would love to hear from you! We're looking for stockists that will act as good ambassadors to the Vivida Lifestyle and push the Vivida movement forward.
Send us a stockist application at firstname.lastname@example.org.
Can you make custom clothing for my team or business?
Yes! Custom apparel is a big part of our business. From poncho towels to clothing, we would love to kit you out. Please email email@example.com with your requirements.
Are you recruiting?
We are always looking for people to take the Vivida project to the next level. If you’re a creative freelancer, blogger, intern, sales reps or have experience working at other brands in anything from designs to finance to marketing, we’d love to hear from you. Just get in touch, we love hearing from inspiring, creative and proactive people!
What products do you make?
Yoga Leggings & Activewear:
Soft, breathable, premium yoga pants, yoga leggings and sports bras for adventurous, strong, go-get-it women. From running up the mountain to embracing your sunrise yoga session. Look after them and they’ll look after you!
Bikinis & Swimwear:
Wetsuits, watershorts, and kitesurf & surf bikinis designed to support and allow you to spend more time surfing & less time adjusting. Vivida bikinis inspire women from all over the world to live a more confident, adventurous and active lifestyle by offering bikinis that are empowering and enjoyable to wear. Combining supreme functionality with gorgeous free-spirited fashion.
Poncho Towel Changing Robes:
Makes dying off and changing in public places cozy and easy.
A fresh range of t-shirts, hoodies and sweaters. Our OrganicEarth range we make in India at a factory powered 100% by renewable energy (wind & solar), made of 100% organic sustainably grown cotton, 95% of water used for the production comes naturally from monsoon irrigation, fabrics are knitted in-house and dyed with GOTS approved chemicals, using low-water and waste processes, certified to OekoTex Class I standards and conforming to REACH.
Technical quick-drying t-shirts that are built to last and built to protect.
Eco friendly neoprene Hoodies, Jackets and Wetsuits coming soon. Made using up-cycled car tyres and incorporating old plastic bottles as part of our Vivida Echo Tech Soft Skin technology.
Adventure & eco friendly accessories:
A unique selection of high-quality companions for adventure. Water resistant duffel bag backpack, reusable straws, infusion water bottle, sleep eye mask, laptop case for Macbook, power banks, hats, flags and more!