Frequently Asked Questions about shopping the Vivida Lifestyle website and buying our poncho towels, kitesurf bkinis, surf bikinis, yoga leggings, yoga sports bras, surf suits, one-pieces and more.
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Where is Vivida based?
Our product warehouse, design team, administration & customer support are based in the United Kingdom. This is where products are shipped out from.
Our logistics team, design team and customer service support team is based in the UK. David HB, the CEO & Founder, spends about 5-6 months of the year in the UK and the rest of the year on adventures around the globe. Our tight-knit TeamVivida visionaries and ambassadors are based worldwide in all corners of the earth.
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How do I order your products?
1. Place your items in the shopping cart
2. Open your shopping cart to check you have everything you want
3. Check and Pay (all prices on www.vividalifestyle.com include VAT).
Prices are listed in Pound Sterling (GBP £), but when you checkout, you can make payment in almost all currencies. It will just convert the currencies at the going exchange rate.
Once your order has shipped, you will receive an email with your order confirmation, tracking number and courier used. For international shipments, when products aren't delivered we ask that you contact the courier first. Often its because they've missed you or are missing some delivery information. Usually you as the customer contacting the courier is the most efficient solution to finding why your package is taking a while. If you still need help please call or email us.
Changing / cancelling an order
Did you place an incorrect order? No problem!
If you have not received the shipping confirmation yet, please contact us as soon as possible. We try to get your items shipped immediately so please be quick. Call +44 (0) 7745 895519 during office hours or send an e-mail to email@example.com.
If you have already received the shipping confirmation, please return the order or part of the order within 21 days. You can use the return form to do this.
What payment methods do you offer?
- Visa (credit and debit cards)
- MasterCard (credit and debit cards)
- American Express
- Discover (US merchants only)
- Apple Pay
I want to return my item
If you are not 100% happy with your item, it doesn't fit or you've changed your mind, simply return the item to us in its original condition and packaging within 21 days of receipt and we will make an exchange or issue a full refund. You can use the return form to do this. Missing a returns form? Download it here.
Must be accompanied by a returns form which can be downloaded here. Without a returns form we can't process it for you.
Units 3 & 3a, Blackfriars Road
Bristol BS48 4DJ
Do prices on the website include VAT?
All items on our website include VAT for items delivered within the UK and the EU where applicable. VAT is not charged for items delivered outside of the EU but we maintain one price for each item on our website. Our Registered VAT number is GB 272826583.
I think my shop would be a good fit for Vivida. How do I stock?
If you think you fit our retail criteria; helpful, informative, honest, exceptional customer service, pro-active management with a passion and strive to do more than just shift boxes, we would love to hear from you! We're looking for stockists that will act as good ambassadors to the Vivida Lifestyle and push the Vivida movement forward.
Send us a stockist application at firstname.lastname@example.org.
What products do you make?
Yoga Leggings & Activewear:
Soft, breathable, premium yoga pants, yoga leggings and sports bras for adventurous, strong, go-get-it women. From running up the mountain to embracing your sunrise yoga session. Look after them and they’ll look after you!
The Vivida Lifestyle Poncho Towel is an essential beach accessory that makes changing in public places cozy and easy. Great for surf, windsurf, kitesurf, SUP, wakeboarding, swimming and more! Has pockets for convenience.
Wetsuits, watershorts, and kitesurf & surf bikinis designed to support and allow you to spend more time surfing & less time adjusting. Vivida bikinis inspire women from all over the world to live a more confident, adventurous and active lifestyle by offering bikinis that are empowering and enjoyable to wear. Combining supreme functionality with gorgeous free-spirited fashion.
Technical quick-drying t-shirts that are built to last and built to protect. Neoprene Hoodies, Jackets and Wetsuits coming soon..
Adventure lifestyle accessories:
A unique selection of high-quality companions for adventure. Leather travel laptop case for Macbook, snapbacks, flags and more!